AI-Powered Call Center Analytics and Performance Platform

No. CallMetric AI is not a chat bot. Its goal is not to replace agents, but to empower them. Agentic AI is a support system that helps agents be more effective and solution-oriented during conversations.

CallMetric AI processes call recordings through both audio signals and text transcripts. It combines sentiment analysis (tone, stress, empathy), content analysis (topic, keyword, resolution type), and procedure compliance metrics. This hybrid approach can deliver up to 30% more accurate results than one-dimensional analysis.

All data is stored within Turkey in KVKK-compliant local data centers. Dedicated hosting options are also available for enterprise customers. CallMetric AI operates in line with local regulations without transferring any data abroad.

It is suitable for all organizations that manage call centers (from SMBs to enterprises), businesses with customer support teams, brands that want to analyze customer interactions in sales and marketing, and high call-volume sectors such as banking, insurance, e-commerce, healthcare, and logistics.

No. CallMetric AI runs as a cloud-based SaaS model. Transferring voice recordings from your existing call center infrastructure via API integration is enough. Our technical team provides end-to-end support during setup and integration.

Traditional AI systems only analyze data. Agentic AI interacts at the moment of decision — offering suggestions during conversations, reducing error tendencies, and learning. This approach forms the foundation of next-generation systems where human and artificial intelligence work together.

CallMetric AI uses sentiment recognition and language processing models developed specifically for Turkish. Through R&D work at Düzce Technopark, the system has reached over 90% accuracy on Turkish voice recordings.

The project was tested on real operational calls in a pilot with Bilsoft Software Call Center. Model accuracy, speed, and performance parameters were optimized with thousands of conversation records. As a result, CallMetric AI was developed as a field-validated solution rather than a lab-only product.

Pricing is based on a SaaS licensing model that varies by agent count and operational needs. All plans are offered as monthly or yearly subscriptions.

After setup, all organizations receive user guides and online training sessions. Our support team provides active assistance for technical and operational processes.

Yes. The platform supports multiple languages and international regulatory compliance (including GDPR). Commercialization is planned for Canada and European markets.